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Mystery Shopping

Mystery Shopping Expertise:

Expertise in mystery shopping and customer experience insight

Quality fieldwork, shopper management and recruitment

A dedicated management team for each project combined with the biggest mystery shoppers' pool in the country

Strict Quality Control Procedures on Mystery Shoppers' recruitment and visits allocation

Advance technology enables on-spot questionnaire completion, GPS geo-tacking as well as proof of visit documentation during the actual customer experience

MSPA member since 2007

Conducting Mystery Shopping research for the biggest companies in Cyprus with a 90%+ Retention Rate

Innovative and intuitive reporting and delivery

Metrics are of importance when appropriately used. With the generation of various online reports and reporting formats, we can help clients develop KPIs and Training Needs Analysis tool for evaluating and improving Service Quality

Mystery Shopping Reporting (See our Mystery Shopping Video

Mystery Report


Mystery Report 2 - 3


Mystery Shopping Screens 2