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Smiling Report 2023

MSPA Europe/Africa, in partnership with Better
Business Worldwide, has released the 2023 Smiling Report, its 19th annual edition, analyzing customer service data from a vast sample of 621164 mystery shopping evaluations conducted in 34 countries.

The Smiling Report consists of data from around 32 million mystery shopping evaluations, collected since 2004. The report analyses customer

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Would you prefer a four day working week?

We hear this question a lot lately, by a lot of our friends, collaborators, and clients. This is mainly why we thought of it as a question of general interest and decided to publicly try to answer it.

As genuine researchers in nature, we chose to start with some solid research insights, instead of mentioning what we have noticed based on our own experience since we first introduced this policy, in June 2022.

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Summer Holidays 2023

Finally, after a very long period of hard work, we are taking a summer break!
We will return on the 23rd, refreshed, revitalized and ready to put all our passion back to our projects.

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